Support and Refund Policy

Acceptance of This Refund Policy

By purchasing, downloading, installing, activating, or using Advance File Manager, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

If you do not agree with this Refund Policy, do not purchase or use our Products.

Nothing in this Refund Policy excludes, restricts, or limits any rights you may have under applicable consumer protection laws. Where this Refund Policy conflicts with applicable law, applicable law will prevail.

14‑Day Money‑Back Guarantee (New Purchases Only)

You may request a refund within fourteen (14) calendar days of your original purchase date (“Refund Window”).

Important:

• Refunds are not automatic. All refund requests are reviewed case‑by‑case.
• Refunds will be offered at our sole discretion, except where required by applicable law.
• Refund requests submitted after the Refund Window are not eligible.

Refund Process (Support Request Required)

Before requesting a refund, you must first contact our support team and provide a reasonable opportunity for us to help you troubleshoot and resolve the issue.

To follow our refund process, you must:

1. Open a support ticket with us, providing details over the issue.
2. Request refund within the 14‑day Refund Window; and
3. Provide clear details of the issue (including screenshots and error messages where applicable); and
4. Cooperate with reasonable troubleshooting steps requested by our team.

If you do not follow our refund process, we reserve the right to reject your refund request.

When a Refund May Be Approved

A refund may be approved if, within the Refund Window:

• The Product’s core functionality does not work as described on our website; or
• A verifiable defect/bug prevents normal use and we are unable to resolve it within a reasonable time; or
• The Product is materially different from how it is presented on our product pages/documentation.

When a Refund Will Not Be Approved

Refund requests are typically not approved for reasons including (but not limited to):

• Change of mind after purchase
• The Product does not meet personal preferences/expectations (when it functions as described)
• Purchase made by mistake
• Lack of technical knowledge to configure WordPress/WooCommerce/Product settings
• Issues caused by third‑party themes/plugins, custom code, hosting/server restrictions, caching/security rules, or external services
• Requests for “goodwill” refunds where the Product is functioning as described

Tip: If you are unsure whether a Product fits your requirements, please contact us before purchasing by opening a Support Link.

Renewals and Automatic Subscription Charges (Non‑Refundable)

Renewals are non‑refundable.

We send a renewal reminder email thirty (30) days before the expected renewal charge date to the billing email address on file. Because renewal notice is provided in advance, Advance File Manager is under no obligation to provide refunds for renewal charges.

You are responsible for:

• Keeping your billing email address up to date
• Checking spam/junk folders and ensuring your mailbox can receive our emails
• Cancelling auto‑renewal before the renewal date if you do not wish to renew

Information We May Request to Troubleshoot

To diagnose issues, we may request:

• WordPress version, PHP version, WooCommerce version (if applicable)
• Product version and license key (or order ID) and the site URL where the Product is used
• Screenshots, logs, error messages, and steps to reproduce the issue
• In some cases, temporary access to a staging site (recommended)

If required troubleshooting information is not provided, we may be unable to confirm eligibility and may reject the refund request.

License Deactivation and Access After a Refund

If a refund is approved:

• The associated license key will be deactivated and the subscription/services will be cancelled
• Access to premium updates, downloads (where gated), and premium support will end
• We may require you to deactivate the license key on your site/account before the refund is finalized

Note: Where the Product code is licensed under the GPL, you may keep using the version you already downloaded; however, you will no longer have access to our paid services (license key, updates, downloads where gated, and support).

Payment Processing Fees (PayPal / Stripe)

Payment processing fees are non‑refundable.

If a refund is approved, the refund is issued back to the original payment method. However, payment processors (including PayPal and Stripe) may not return the original processing fees to us when a payment is refunded. Therefore,  may be deducted from the refunded amount, because payment processors may not return their original transaction fees on refunded payments.

• PayPal states that while you don’t pay a fee to issue a refund, PayPal does not return the fees you paid when you received the payment. Therefore, PayPal processing fees are non‑refundable.
  

Stripe states it doesn’t return its fees when a payment is refunded. Therefore, Stripe processing fees are non‑refundable.

Non-Refundable Platform Fees

A platform fee of 4.7% applies to all transactions. This fee is non-refundable.

In the event of an approved refund, the 4.7% platform fee will be deducted from the total refund amount, as such fees are retained by third-party platforms and are not returned to us.

By completing a purchase, you acknowledge and agree that the 4.7% platform/reference fee is non-refundable.

Refund Processing Time

If approved, we typically process refunds within 1-3 business days.

Your bank/payment provider may take additional time to post the refund (timing varies by provider)

Chargebacks and Payment Disputes

If you have a billing concern, please contact support first so we can help.

Filing a chargeback or payment dispute may result in temporary suspension of the related license key(s) while the dispute is investigated.

Policy Updates

Advance File Manager reserves the right to update or modify this Refund Policy at any time.

The “Last Updated” date at the top of this policy will reflect the most recent revision. Changes become effective as of that date and replace all prior versions.

Acceptable Use & Restricted Industries

Advance File Manager is committed to providing services to ethical, lawful, and responsible businesses.

We reserve the right to refuse service, support, or refunds to businesses operating in or associated with industries we determine to be unlawful, harmful, or inconsistent with our standards.

Warranty Disclaimer

All Advance File Manager products are provided on an “as-is” and “as-available” basis.

To the maximum extent:

• We make no guarantees regarding uninterrupted operation or compatibility with all third-party themes, plugins, hosting environments, or custom configurations.
• We do not warrant that the products will meet every individual business requirement.
• We disclaim all implied warranties, including merchantability and fitness for a particular purpose.

Advance File Manager shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

Support Policy

Premium support is available exclusively to customers with an active and valid license.

• Customers using expired licenses are not eligible for premium support.
• Free versions or unauthorized copies are not eligible for premium support.
• To regain support access, a valid license must be purchased or renewed.

Support Cooperation Requirement

Customers are expected to:

• Provide accurate technical information
• Share relevant screenshots, logs, or reproduction steps
• Cooperate with reasonable troubleshooting requests

Failure to provide required information may impact support and refund eligibility.

Contact

To request a refund, open a Support ticket. Support Link

or email at support@wpexperts.io 

Please include:

• Subscription ID / invoice number
• Product name
• The email address used at checkout
• A brief description of the issue and screenshots/logs if relevant